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Data Protection and Privacy Policy

WHO WE ARE

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We are Manocap FX Limited, a limited company registered in England and Wales under registration no. 8780601. Our registered office is 71 Queen Victoria Street, London, England, EC4V 4AY. 

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If you have any questions about this privacy statement or want to exercise any of your rights under data protection law please contact us at: fx@manocap.com

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HOW DO WE USE YOUR DATA?

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  1. Providing our services. We provide a range of services which require us to process personal data to carry out our customers’ instructions. For example, we collect the identity of the user, their IP address, the reason for payment and the details of the recipient, in order to carry out an international payment on their behalf. Except as explained in section 1(e) below, we are our customers’ data processor in these circumstances.

  2. When you contact us. When you contact us either by phone, email or via our website contact us page with general queries, we will usually collect your name and contact details, because it’s in our legitimate interest to make sure we can properly respond to your query.

  3. When you attend one of our events or a third party event we also attend. When you attend one of our events or we meet you at a third party event, we will usually collect your name, address, email address and phone number. At our own events we collect this information because it’s in our legitimate interests to know who’s attending our events; and at third party events, we collect this information because it is in our legitimate interests to promote our business.

  4. When you receive our news updates. We will handle your personal information (such as your name and email address) to provide you with our news updates in line with any preferences you have told us about.
    When we send you our news updates because you have opted-in to receive them, we rely on your consent to contact you. If you have not opted-in and we send you our news updates emails, we do this because of our legitimate interest to promote our business.
    You can unsubscribe from our updates at any time by clicking the unsubscribe link at the bottom of any of our emails, or by emailing info@manocapfx.com.

  5. To maintain compliance and improve our business. We monitor the services we provide to ensure they continue to comply with the law, and to check that we are able to provide financial services to our customers. Practically, this means we conduct credit searches, review sanctions lists and carry out basic internet searches. We also record telephone calls, and regularly review our internal processes and data to improve our business. We process this information based on our legitimate interest to detect and prevent fraud, to maintain compliance and develop our business.

  6. Complying with legal requirements, regulators and professional bodies. As a financial services company, we are subject to legal, regulatory and professional obligations. We need to maintain records to demonstrate that our services are provided in compliance with these obligations, which may contain personal data, such as carrying out money laundering and anti-fraud checks. We collect this information to comply with our legal obligations.

 

WHO DO WE SHARE YOUR DATA WITH?

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  1. Regulators, Authorities and Enforcement Agencies if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. As a financial services company we are subject to regulators who may from time to time require us to share the personal data we hold. We will comply with requests to disclose data from our regulators. We will also exchange information with other companies and organisations, such as credit reference agencies, for the purposes of fraud protection.

  2. Business partners, suppliers and subcontractors, such as our IT service providers who help us run our business.

  3. Promotional events and marketing organisations, we do not sell data for marketing purposes, but may share your data with an event organiser including where we run workshops with co-presenters. We will always tell you before (usually on the event registration form) and you will be given the chance to opt-out before we do this.

  4. Prospective buyers of our business under our legitimate interest to ensure our business can be continued by the buyer.

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HOW LONG DO YOU STORE MY DATA?

 

We retain the personal data processed by us for as long as is considered necessary for the purpose for which it was collected (including as required by applicable laws or regulations). In the absence of specific legal, regulatory or contractual requirements, our baseline retention period for records and other documentary evidence created in the provision of services is 7 years. After this point, data is deleted and related accounts deactivated.

 

WHERE IS MY DATA STORED?

 

We store your data in the cloud with a third party provider.

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Whenever we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this privacy policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us at info@manocapfx.com for more detail on this.

 

WHAT ARE MY RIGHTS UNDER DATA PROTECTION LAWS?

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You have various other rights under applicable data protection laws, including the right to:

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  • Access your personal data (also known as a “subject access request”);

  • Correct incomplete or inaccurate data we hold about you;

  • Ask us to erase the personal data we hold about you;

  • Ask us to restrict our handling of your personal data;

  • Ask us to transfer your personal data to a third party; 

  • Object to how we are using your personal data; and

  • Withdraw your consent to us handling your personal data.

 

Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.

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You also have the right to lodge a complaint with your relevant supervisory authority. The UK’s supervisory authority is the Information Commissioner’s Office. If you are based in the EU, you can find your supervisory authority here. 

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QUESTIONS, COMMENTS AND MORE DETAIL

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Your feedback and suggestions on this policy are welcome. We’ve worked hard to create a policy that’s easy to read and clear. But if you feel that we have overlooked an important perspective or used language which you think we could improve, please let us know by email at fx@manocap.com

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 This privacy policy was last updated on 10 February 2023.

Payment services for Manocap FX Limited are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)

 

Payment services for Manocap FX Limited are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of a electronic-money institution (Relation Number: R142701)

 

Payment services for Manocap FX Limited are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorized in 39 states to transmit money (MSB Registration Number: 31000160311064). Registered Office: 104 5th Avenue, 20th Floor, New York , NY 10011.

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Manocap FX Limited’s Payment and Foreign Currency Exchange Services are provided by Ebury Partners UK Limited. Manocap FX Limited is partnered with Ebury Partners UK Limited as a Programme Manager. Ebury Partners UK Limited (EPUK) is an Authorised Electronic Money Institution and is a licensed entity that is permitted to offer spots and forwards for commercial purposes of facilitating payment for identifiable goods or services and direct investments, as per the applicable Markets in Financial Instruments Directive II (MiFID) exemption. Regulated investment products, as defined in MiFID II, fall out of the scope of this licence and are not permitted to be traded under EPUK. Ebury Partners UK Limited is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Financial Services Register No. 900797). Ebury Partners UK Limited is registered with the Information Commissioner's Office, with registration number: ZA345828.

 

Manocap FX Limited’s payment and foreign currency exchange services are provided by Ebury Partners Belgium NV/SA. Manocap FX Limited is partnered with Ebury Partners Belgium NV/SA as a Programme Manager. Ebury Partners Belgium NV/SA is authorised and regulated by the National Bank of Belgium as a Payment Institution under the Act of 11 March 2018, registered with the Crossroads Bank for Enterprises (Banque-Carrefour des Entreprises) under number 0681.746.187.

 

© 2024 by MANOCAP FX LTD

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